1. Introduction
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At Ignite Healthcare, we are committed to protecting your privacy and safeguarding your personal data. This policy outlines how we collect, use, store, and manage your information when you use our services.
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2. Information We Collect
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We may collect:
Contact Information: Name, address, email, phone number.
Health Information: Details relevant to your care needs.
Payment Details: Credit/debit card or bank account info.
Communication History: Interactions with our customer service.
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3. Use of Cookies
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Our website utilises cookies to enhance your experience. When you first visit, you’ll have the option to accept or decline these cookies. This practice aligns with current laws requiring explicit user consent before storing or accessing data on your device. Cookies are small files that gather information about your interactions with the site, enabling a personalized experience. You can adjust your browser settings to block cookies if desired. We also use Google Analytics and other tracking tools for anonymous data collection to improve our services.
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4. How We Use Your Information
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We utilise your information to:
Provide and personalise our home care services.
Respond to inquiries and provide support.
Process payments and manage billing.
Send relevant marketing communications, if you consent.
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5. Marketing Communications
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With your permission, we may send you marketing materials about our services. You can opt out at any time by following the unsubscribe instructions in our emails or by contacting us at info@ignitehealthcare.com
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6. Legal Basis for Processing
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We process data based on:
Consent: Where explicitly provided by you.
Contractual Need: To fulfill our service agreements.
Legal Requirements: Compliance with laws.
Legitimate Interests: For operational needs.
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7. Data Sharing
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We may share your information with:
Healthcare partners involved in your care.
Service providers who help manage our operations.
Regulatory bodies, if legally required.
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8. Data Security
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We employ strict security measures to protect your personal data from unauthorized access, loss, or misuse.
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9. Data Retention
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Your information will be retained only as long as necessary for the purposes outlined or to meet legal obligations.
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10. Your Rights
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You have the right to:
Access: Request copies of your data.
Correction: Update inaccurate information.
Deletion: Request data removal under specific conditions.
Opt-Out: Withdraw consent for marketing communications.
Contact us to exercise your rights: info@ignitehealthcare.com.
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11. Changes to this Privacy Policy
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This policy may be updated periodically. Please review it regularly for any changes.
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12. Contact Information
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For questions or concerns about this policy, please contact:
Email: info@ignitehealthcare.com
Address: Parkway 5, Princess Rd, Manchester M14 7HR

Right to Complain
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If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or by telephoning the ICO helpline on 0303 123 1113.